The Volunteer Lead is the single point of contact for the gate and the Info Booth. When a volunteer has a question they can’t answer, you’re who they reach. You train, you answer the radio, you run the pickup loop, and you keep both spots stocked with working radios. Lead shifts run about 4 hours. Work two segments across Thursday, Friday, and Saturday and you earn a free ticket. What You’ll Do
Carry a radio and be the point of contact for the gate and Info Booth for your whole shift.
Answer questions called in by volunteers, and handle the calls that are above their scope.
Train gate volunteers on the basics. The gate needs real, hands-on training, and that’s yours.
Train the first Info Booth shift of the day, then set up the cascade so each shift trains the next.
Run the gate-volunteer pickup loop from the Info Booth once every two hours.
Make sure the gate and Info Booth have charged, working radios. Check them out and return them as needed.
Log anything that came up that our documents didn’t clearly cover.
When & Where
North Fork Park, Eden UT. You move between the Info Booth at the Revival Café and the Check-In Gate.
Three Lead segments cover each day: Morning 9:30 AM to 1:30 PM, Mid 1:30 PM to 5:30 PM, Evening 5:30 PM to 10:00 PM.
Arrive about 15 minutes early to grab a radio and get set before your volunteers do.
BODOD owns anything after 10:00 PM.
Training Volunteers The gate is the role that needs you most. Walk gate volunteers through ID checks, ticket lookup, wristbands, cash sales, and the dispute code, hands-on, before they’re on their own. The Info Booth is lighter. Train the first shift of the day fully. Before that shift leaves, they show the next shift the same basics, and so on through the day. Each shift hands off to the one after it. You set that expectation when you train the first group. The Pickup Loop Once every two hours, drive from the Info Booth to the gate to bring gate volunteers to their shift. This is your loop to own. A willing Info Booth volunteer can cover it as backup, but the every-two-hours rhythm is yours to keep. Radios Radios live and charge at the Info Booth. You make sure both the gate and the Info Booth have charged, working radios, checking them out and returning them as the day goes. Info Booth volunteers keep them plugged in. You’re the one who moves them where they’re needed. When Something’s Above You You’re the top of the line for volunteers, but you’re not alone. Anything serious, a safety concern, a minor without a guardian, a dispute you can’t resolve, goes to BODOD on the radio. That’s your escalation point. Handing Off Because the day is covered by three segments, you’ll hand off to the next Lead when your segment ends. Pass along anything still in motion: an open dispute, a volunteer who needs watching, a radio that’s acting up. A clean handoff is part of the job. Who This Shift Is For This shift suits someone calm, organized, and comfortable being the person others turn to. A reference sheet and a short at-a-glance guide are attached so you can review before your shift. Everything is confirmed with you when you arrive.
